Shipping policy

Where We Ship

We ship Australia-wide, and internationally to selected countries including the United States, United Kingdom, Canada, New Zealand, Singapore, Japan and most of Europe. If your country isn't showing at checkout, send us an email at hello@goodchatcards.com.au and we'll see what we can do.

Processing Time

Orders are processed and dispatched within 3 to 13 business days of payment confirmation. You'll receive a shipping confirmation email with tracking details once your order is on its way.

Orders are not dispatched on weekends or Australian public holidays.

Shipping Rates: Australia

Standard shipping: $12 AUD flat rate.

Express shipping: $30 AUD.

Free standard shipping on Australian orders over $100 AUD. Free shipping applies to Australian deliveries only.

Shipping Rates: International

Standard international shipping: $39.99 AUD, or $49.99 AUD for orders of $160 AUD or more. Prices at checkout are shown in your local currency.

United States orders: shipping to the US is shown at checkout as "Standard + US import tariff". Since 2025, the United States charges an import tariff on all goods entering the country, and this line covers that government charge as well as postage. It scales with your order size. To be clear, this is a US government charge, not a Good Chat fee. The upside: it's all paid upfront, so there's no surprise customs bill when your parcel arrives.

United Kingdom and European orders: please note your country will charge import tax (VAT) on your order when it arrives. This is not included in our prices or our shipping rate. Your local postal service (for example Royal Mail in the UK, or PostNord in Sweden) will contact you to pay the tax, plus a small handling fee, before your parcel is delivered. As a guide, this is around 20 to 25 percent of your order value depending on your country. To be clear, this is a government charge collected by your postal service. It is not a Good Chat fee, and it is the customer's responsibility to pay it.

All other countries: your order may be subject to local import taxes or duties when the parcel arrives. These are set by your government and are the customer's responsibility.

All shipping costs are calculated at checkout and shown before you complete your purchase.

Delivery Timeframes

We ship via Australia Post. Once dispatched, estimated delivery timeframes are:

Australia Standard: 2 to 8 business days

Australia remote or rural areas: may take longer

International: typically 1 to 3 weeks depending on destination

All delivery timeframes are estimates only and are not guaranteed. Delivery times can vary. If you're working to a deadline (a birthday, event, or gift) we recommend ordering with plenty of lead time.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your Australia Post tracking number. You can track your parcel at auspost.com.au.

Delays and Issues

Once your order has been handed to Australia Post, we are not responsible for delays caused by the carrier, customs processing, weather events, or other circumstances outside our control.

If your order hasn't arrived within the estimated timeframe, we recommend:

1. Checking your tracking number at auspost.com.au

2. Checking with neighbours or your building's mailroom

3. Contacting Australia Post directly if the parcel appears lost or stuck

If you've done all of the above and are still having trouble, get in touch with us at hello@goodchatcards.com.au and we'll do our best to help.

Incorrect Address

Please double-check your delivery address before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error after placing your order, contact us immediately at hello@goodchatcards.com.au and we'll do our best to update it before dispatch.

Lost or Damaged Orders

If your order arrives damaged, please contact us at hello@goodchatcards.com.au within 7 days of delivery with a photo of the damage and your order number. We'll assess the situation and work with you to resolve it.

Our obligations in relation to damaged or faulty goods are governed by the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.

Questions?

Email us at hello@goodchatcards.com.au. We're a small team and we'll get back to you as soon as we can.